Política de reembolso

Refund & Return Policy

At CHRISTIAS, we want you to feel confident with every purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving it.

Return Eligibility

To qualify for a return, the item must:

Be unworn, unwashed, and unused
Be in its original condition
Have all original tags attached
Be returned in its original packaging
Include proof of purchase or your order number

Items showing signs of wear, washing, damage, alterations, odors, stains, or missing tags may not be accepted.

Please do not send any items back without contacting us first. Unauthorized returns may not be accepted or refunded.

How to Request a Return

To request a return, please contact us at:

service@christias.shop

Please include:

Your full name
Order number
The item you wish to return
The reason for the return
Clear photos if the item is damaged, defective, or incorrect

Once your return request is approved, we will provide the correct return address and return instructions by email.

Returns sent to an unauthorized address may not be received and cannot be guaranteed a refund.

Return Shipping Costs

If the return is due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for the return shipping costs.

If you receive an incorrect, damaged, or defective item, we will cover the reasonable return shipping cost or provide another suitable resolution.

Original shipping charges are non-refundable unless the order was incorrect, damaged, or defective due to our error.

We strongly recommend using a trackable shipping service. We are not responsible for returned packages that are lost or damaged during transit.

Size Exchanges

If you ordered the wrong size, please contact us within 30 days of delivery.

The item must remain unworn, unwashed, and in its original condition with all tags attached.

For standard size exchanges, customers are responsible for the return shipping cost. Any additional shipping charge for the replacement item will be confirmed before the exchange is processed.

For faster service, you may return the original item for a refund and place a new order in the preferred size.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please include clear photos or a short video showing:

The complete item
The damaged or defective area
The product label
The shipping label on the package

After verification, we may offer a replacement, partial refund, or full refund, depending on the situation.

Minor color differences caused by lighting, photography, or screen settings are not considered defects. Small measurement differences within the tolerance stated in our size guide are also not considered defects.

Sale and Promotional Items

Regular sale and promotional items are eligible for return under the same conditions stated in this policy.

Items clearly marked “Final Sale” on the product page before purchase are not eligible for return, exchange, or refund unless they arrive damaged, defective, or incorrect.

Gift cards are non-refundable.

Order Cancellations and Changes

Orders may be cancelled or changed before they have been processed or shipped.

Please contact us as soon as possible at service@christias.shop.

We cannot guarantee cancellation or modification after an order has entered processing. Once an order has shipped, it must be handled through the standard return process.

Refunds

We will notify you after your return has been received and inspected.

If approved, the refund will be issued to your original payment method within 10 business days.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at service@christias.shop.

Partial or Refused Refunds

A partial refund or refusal may apply when:

An item is returned used, washed, damaged, or altered
Original tags or packaging are missing
The returned item is incomplete
Damage was caused after delivery
The return was sent without prior approval
The return request was submitted outside the 30-day return period

We will contact you if any issue is found during inspection.

Packages Returned to Sender

If an order is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, the original shipping cost and any return-to-sender fees may be deducted from the refund.

If you would like the order shipped again, additional shipping charges may apply.

Late or Missing Deliveries

A delayed shipment does not automatically qualify for a refund while the package remains in transit.

If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, the carrier, and your local delivery office before contacting us.

If the carrier confirms that the package was lost in transit, please contact us so we can review the case.

European Union Customers

If your order is delivered to a country in the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

The item must be unworn, unused, with tags attached, and in its original packaging. Proof of purchase is required.

This right does not affect any additional protection available under applicable consumer law.